[Hiring] CX Associate @Magic, Inc

Role Description

As a CX Associate, you are the heartbeat of a customer-centric mission. You will work alongside a high-performing Magic team to deliver a "best-in-class" experience for German-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient. This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within Magic.

Qualifications

• Must be fluent in German and English and can convey key conversational points concisely.

Requirements

• Availability to work weekends or having split-offs.
• Highly organized and can complete multiple projects concurrently.
• Can calmly handle uncertainty and rapidly changing situations.
• Resourceful and quick to learn; regularly teaches yourself the skills needed from scratch.

Benefits

• 100% work-from-home setup
• Hands-on support
• Training opportunities