[Hiring] Customer Technical Support Representative @TEKsystems

Role Description

Are you a strong communicator who enjoys solving problems and helping customers feel confident with their products? We’re looking for a Customer Technical Support Representative to support consumers with questions related to mechanical locks, product features, installation guidance, troubleshooting, and general product information. This is a great opportunity for someone who is customer-focused, tech-savvy, mechanically inclined, and eager to learn.

Prior call center or product support experience is helpful, but not required — the right attitude, willingness to learn, and ability to stay calm and professional with customers are key.

What You’ll Do

• Answer a high volume of incoming consumer calls and emails related to product questions, installation support, troubleshooting, and general information.
• Provide clear, professional, and helpful guidance to customers while following company procedures.
• Evaluate product concerns and determine whether an item may need repair, replacement, or additional support.
• Assist consumers with product features, models, installation techniques, and basic troubleshooting.
• Accurately document customer interactions and product details while speaking with consumers.
• Direct customers to the appropriate resource or next step when additional support is needed.
• Handle challenging customer situations with patience, tact, and a strong service mindset.

Qualifications

• Strong customer service skills and a positive, professional communication style.
• Ability to troubleshoot, problem-solve, and stay calm in difficult customer situations.
• Basic computer skills for data entry and information retrieval.
• Technical mindset with a willingness to learn.
• Self-motivated personality and ability to learn through hands-on experience.
• Basic mechanical aptitude.
• Ability to type 35+ WPM.
• High school diploma or equivalent.
• Bilingual Spanish or French skills are a plus.
• Previous call center, customer support, hardware, or home improvement experience is preferred but not required.

Ideal Candidate

The ideal candidate is someone who enjoys helping people, can explain information clearly, and is comfortable learning technical product details. You do not need to be an expert on day one — we’re looking for someone who is dependable, curious, coachable, and motivated to build knowledge over time.

Key Skills

• Customer Service
• Call Center Support
• Technical Support
• Troubleshooting
• Product Support
• Communication
• Problem Solving
• Mechanical Aptitude
• Data Entry

Job Type & Location

This is a Contract to Hire position based out of Lake Forest, CA.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 20, 2026.