[Hiring] Customer Support Specialist - Driver Communications @Scalesource

Role Description

This role involves supporting Bungii’s driver network in real time and ensuring smooth delivery operations.

• Serve as the primary support contact for drivers via real-time chat and support channels
• Provide professional, timely, and clear assistance
• Help drivers resolve operational issues during active deliveries
• Troubleshoot issues in real time
• Escalate complex issues quickly when necessary
• Ensure drivers remain confident and supported
• Maintain accurate records of interactions and incidents
• Log notes and updates to ensure operational continuity
• Work closely with internal operations teams
• Support a collaborative environment during peak demand periods

Qualifications

• Previous experience in customer service, logistics support, or operations environments
• Strong written English communication skills
• Ability to work effectively under pressure
• High attention to detail and organizational skills
• Comfortable working independently in remote teams
• Flexible availability due to rotating schedules
• Preferred: Experience supporting drivers, field teams, or gig/on-demand operations

Requirements

• Four (4) shifts per week
• Each shift is 10 hours
• Schedule assigned monthly
• Flexibility required: Workdays and start times may change week to week
• Schedule rotation occurs throughout the month
• 3–4 weekend shifts per month required
• Weekend shifts may fall on Saturdays and/or Sundays

Benefits

• Long-term remote opportunity with a growing U.S. tech company
• Professional development and career growth opportunities
• Collaborative remote team environment