[Hiring] Customer Support Specialist @Baldor Professional Services

Role Description

As a Customer Support Specialist, you play a key role in providing exceptional service to Baldor’s customers. You are expected to have a strong understanding of Baldor products, policies, and systems to communicate effectively and support customer needs. Your goal is to enhance customer satisfaction, loyalty, and retention while contributing to overall sales growth.

Key Responsibilities:

• Customer Engagement: Serve as the first point of contact for incoming calls, emails, and chats. Provide prompt, professional, and accurate responses to customer inquiries.
• Order Management: Accurately enter, update, and track customer orders while maintaining attention to detail and efficiency.
• Problem Resolution: Address and resolve customer concerns with empathy and urgency, offering appropriate solutions and following up to ensure satisfaction.
• Upselling & Cross-Selling: Identify opportunities to recommend new or alternative products that meet customer needs and support company sales goals.
• Collaboration: Partner with internal departments, including Sales, Operations, and Logistics to ensure smooth order fulfillment and positive customer experiences.
• Documentation: Maintain clear, accurate records of all customer interactions and feedback within company systems (e.g., Zendesk, RingCentral, Microsoft Dynamics).
• Continuous Improvement: Stay informed about new products, seasonal offerings, and company updates to better assist customers.

Qualifications

• High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
• 1+ year of experience in a call center, customer service, or inside sales environment.
• Strong communication and active listening skills, with a professional and friendly phone manner.
• Ability to multitask and remain organized in a fast-paced environment.
• Proficiency in Zendesk, RingCentral, Microsoft Dynamics, and Microsoft Excel preferred.
• Passion for food and knowledge of the restaurant industry is a plus.
• Excellent verbal and written communication abilities.
• Multilingual abilities a plus.
• Availability to work weekends and evenings/night.

Benefits

• Paid Time Off: Vacation, sick time, paid company holidays & floating holidays
• Company-Paid Medical, Dental & Vision Coverage
• 401(k) Plan with Company Match
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability Coverage
• Employee discounts on Baldor products
• Commuter Benefits
• Career growth and development opportunities

Company Description

Since our beginnings as part of the iconic Greenwich Village retail store, Balducci’s, Baldor has upheld its original promise—to curate and deliver the finest ingredients from around the world. For more than 30 years, we have supported the food industry using cutting-edge logistics, a modern supply chain, and an unwavering commitment to service. Today, we are the trusted distribution partner for top hotels, restaurants, country clubs, hospitals, nursing homes, and culinary professionals across the region.