[Hiring] Customer Support Specialist @GOGcG

Role Description

GCG's Custom Engineered Solutions (CES) business unit is currently seeking Customer Support Representatives to support our OEM and Industrial customers and Account Managers. This role manages day-to-day customer orders, coordinates with internal teams on production and delivery, and proactively resolves issues to ensure an exceptional customer experience. The ideal candidate is organized, responsive, detail-oriented, and comfortable working in a fast-paced manufacturing environment.

Schedule: Monday to Friday, 8:00am to 5:00pm CST or EST

What you'll do

• Process and manage customer orders, including POs, EDI, and related documentation
• Support Account Managers and customers with order status, production schedules, delays, and supply chain updates
• Coordinate order changes, including expedites, pushouts, cancellations, and rescheduling
• Manage customer complaints and RMAs through resolution
• Maintain accurate customer records, open-order reports, and communication logs
• Support contract amendments and special projects
• Partner with Sales, Operations, Supply Chain, and other teams to resolve issues and meet customer needs
• Perform other duties

Qualifications

• 3+ years of Customer Service, Customer Support, or Sales Support experience; previous experience with distribution or manufacturing preferred but not required
• High School Degree or Equivalent required; Associate's or Bachelor’s Degree preferred
• Proficiency in Microsoft Excel, Word, and other business applications
• Experience using an ERP system
• Experience managing high volumes of online orders, ensuring accuracy
• Experience in processing RMAs (Return Merchandise Authorizations), including initiating, tracking, and completing return requests
• Ability to manage multiple priorities and changing requirements in a deadline-driven environment
• Professional verbal and written communication and listening skills
• Ability to work independently and collaboratively
• Experience with wire, cable, electrical, or electronics manufacturing is a plus

Benefits

• Competitive salary, starting at $50,000 per year based on relevant industry experience
• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need
• Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
• Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access
• Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind
• An employee-centric company that values and truly appreciates our most important asset: You!