[Hiring] Customer Support Specialist @Spade Recruiting

Role Description

If you enjoy working with people, answering questions, and providing helpful guidance, this remote opportunity gives you the chance to turn those strengths into a rewarding career.

• Connect with individuals and families who have already requested information about their available benefits.
• Focus on providing a helpful experience, understanding each client’s needs, and making their options easier to understand.
• Receive training and support designed to help you strengthen your communication skills, build confidence, and pursue opportunities for professional growth.

Qualifications

• Strong communication and interpersonal skills.
• A friendly, patient, and professional approach.
• Comfortable speaking with people and answering questions.
• Reliable and organized with good time-management skills.
• Self-motivated and comfortable working independently.
• Willingness to learn, receive feedback, and develop new skills.
• Basic computer and virtual communication proficiency.
• Previous customer service, sales, or insurance experience is helpful but not required.
• Must be legally authorized to work in Canada or the United States.

Requirements

• Connect with clients through scheduled phone and virtual conversations.
• Listen to questions and understand each client’s individual needs.
• Explain available benefit options in a simple, easy-to-understand way.
• Help clients navigate the process and determine appropriate next steps.
• Provide friendly and professional support throughout each interaction.
• Follow up with clients when additional assistance is needed.
• Maintain organized and accurate client information.
• Participate in ongoing training, coaching, and team development.
• Work with team leaders to continually improve the client experience.

Benefits

• Fully remote work environment.
• Flexible scheduling.
• Weekly compensation with bonus opportunities.
• Training provided — previous industry experience is not required.
• Ongoing coaching and mentorship.
• Professional and leadership development.
• Opportunities for performance-based advancement.
• Supportive, team-oriented work environment.
• The opportunity to make a meaningful difference by helping families better understand their benefits.