[Hiring] Customer Support Specialist @Wefi

Role Description

• Respond to customer inquiries via social media and chat, ensuring timely and accurate assistance.
• Resolve customer complaints and issues with professionalism, offering effective solutions to ensure satisfaction.
• Maintain customer records and update account information in the CRM system to ensure accuracy.
• Collaborate with other teams (e.g., technical support) to address customer needs and improve service quality.

Working hours: 4AM-4PM UTC+4 timezone Monday-Sunday

Qualifications

• Strong computer skills
• Excellent communication skills
• Excellent German and English language both spoken and written
• Crypto knowledge and expertise (nice to have)
• Live translation skills (nice to have)