[Hiring] Customer Support Specialist @Remote World

Role Description

We're looking for someone who genuinely cares about customers — with real input into how we improve our service.

• Handle email and chat support queues efficiently
• Work through product questions with patience and clarity
• Escalate technical issues to appropriate teams
• Analyse customer feedback and report recurring themes
• Help build the internal support playbook

Qualifications

• Excellent written English — clear, professional, warm
• Previous experience in customer service or support
• Strong problem-solving instincts
• Comfortable using ticketing and CRM tools
• Self-organised and committed in a remote role