[Hiring] Customer Support Specialist @HealthJoy
Customer Support Specialist @HealthJoy
Customer Service
Salary unspecified
Remote Location
Employment Type contract
Posted 1mth ago

[Hiring] Customer Support Specialist @HealthJoy

1mth ago - HealthJoy is hiring a remote Customer Support Specialist. 💸 Salary: unspecified 📍Location: Ukraine

Role Description

This is a fully remote role that is based in Ukraine. Job applicant must reside in Ukraine.

As a Healthcare Concierge (HCC), you'll:

  • Process member requests (tickets) with a focus on quality service and informing members about benefits.
  • Search for doctors, clinics, and other healthcare facilities that suit the members’ needs.
  • Interact with members via telephone and chat to assist and support an appropriate level of care.
  • Partner with leadership and practice staff to determine strategies to support members.
  • Provide a WOW experience and care to HealthJoy’s American customer base.

Qualifications

  • Proficiency in the English language (Upper-Intermediate+ level).
  • Exceptional communication skills (effective use of internal and external channels).
  • High level of empathy in customer and peer interactions.
  • Strong critical thinking skills (ask questions, gather information, devise solutions).
  • Solid level of accountability (follow through on commitments, take responsibility).
  • Ability to adapt to frequent change.
  • Ability to work effectively both independently and collaboratively.
  • Proficiency in Office Suite and Google Programs.
  • Experience in the Customer Support/Service field would be a plus.

Requirements

  • Working schedule 5/2 – 15:30 to 24:00.
  • 20 paid vacation days per 12-month period, paid days for sick leaves.

Benefits

  • Employment: HealthJoy LLC is part of the Ukraine Diia City legal framework.
  • Competitive compensation: Potential to double compensation within 1.5 years; top performers earn KPI-based bonuses.
  • Career growth opportunities: Path from Junior to Senior Specialist, or horizontal growth into Learning & Development Leader, Quality Assurance Analyst, or Process Analyst.
  • Healthcare: 100% health insurance coverage for employees, with options for family members at a reduced rate.
  • Education: Company-sponsored English classes, access to a corporate learning platform “Udemy,” and educational events.
  • Mental health support program: Access to personal therapy sessions and virtual mental health lectures.
  • Company events: Happy hours, team buildings, and recreational events.
  • Gym: Corporate discounts and special offers at Sport Life.
  • Remote work: Essential equipment provided for comfortable work from home.
Before You Apply
remote Be aware of the location restriction for this remote position: Ukraine
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Support Specialist @HealthJoy
Customer Service
Salary unspecified
Remote Location
Employment Type contract
Posted 1mth ago
Apply for this position
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Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
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remote Be aware of the location restriction for this remote position: Ukraine
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
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