[Hiring] Customer Support Specialist @HealthJoy

Role Description

This is a fully remote role that is based in Ukraine. Job applicant must reside in Ukraine.

As a Healthcare Concierge (HCC), you'll:

• Process member requests (tickets) with a focus on quality service and informing members about benefits.
• Search for doctors, clinics, and other healthcare facilities that suit the members’ needs.
• Interact with members via telephone and chat to assist and support an appropriate level of care.
• Partner with leadership and practice staff to determine strategies to support members.
• Provide a WOW experience and care to HealthJoy’s American customer base.

Qualifications

• Proficiency in the English language (Upper-Intermediate+ level).
• Exceptional communication skills (effective use of internal and external channels).
• High level of empathy in customer and peer interactions.
• Strong critical thinking skills (ask questions, gather information, devise solutions).
• Solid level of accountability (follow through on commitments, take responsibility).
• Ability to adapt to frequent change.
• Ability to work effectively both independently and collaboratively.
• Proficiency in Office Suite and Google Programs.
• Experience in the Customer Support/Service field would be a plus.

Requirements

• Working schedule 5/2 – 15:30 to 24:00.
• 20 paid vacation days per 12-month period, paid days for sick leaves.

Benefits

• Employment: HealthJoy LLC is part of the Ukraine Diia City legal framework.
• Competitive compensation: Potential to double compensation within 1.5 years; top performers earn KPI-based bonuses.
• Career growth opportunities: Path from Junior to Senior Specialist, or horizontal growth into Learning & Development Leader, Quality Assurance Analyst, or Process Analyst.
• Healthcare: 100% health insurance coverage for employees, with options for family members at a reduced rate.
• Education: Company-sponsored English classes, access to a corporate learning platform “Udemy,” and educational events.
• Mental health support program: Access to personal therapy sessions and virtual mental health lectures.
• Company events: Happy hours, team buildings, and recreational events.
• Gym: Corporate discounts and special offers at Sport Life.
• Remote work: Essential equipment provided for comfortable work from home.