[Hiring] Customer Support Specialist @Instasks App platform

Role Description

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

• Resolve customer queries, recommending solutions and guiding product users through features and functionalities.
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints on social media and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Sales and Marketing teams.
• Assist in training junior Customer Support Representatives.

Qualifications

• Experience as a Customer Support Specialist or similar CS role.
• Familiarity with our industry is a plus.
• Experience using help desk software and remote support tools.
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Patience when handling tough cases.
• BSc in Information Technology or relevant diploma.

Requirements

• All providers must go through a third-party background check only after confirmation for a job.
• Each provider will go through etiquette training to ensure friendly and well-mannered service.
• Requires working from detailed instructions and occasional independent decision-making.
• Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, or procedural manuals.

Benefits

• Be your own boss by choosing the tasks that best suit your schedule.
• Build your income to help increase your revenue.
• Book tasks that are within a 15-mile radius.
• Clients will have a choice to give providers reviews and star ratings.
• Health & well-being of clients and providers are prioritized.