[Hiring] Customer Support Specialist @Smart Apartment Data

Role Description

We are hiring a Customer Support Specialist to assist our locator clients using our software platform. This role provides multi-channel customer support through calls, email, and chat. You will guide clients on how to use the platform, answer questions, and help resolve issues. Because you will be supporting English-speaking clients, excellent spoken and written English is required.

• Provide customer support through calls, email, and chat
• Assist locator clients in navigating our platform
• Explain features and guide users step-by-step
• Troubleshoot common issues and provide solutions
• Escalate complex cases when necessary
• Maintain clear, professional communication with clients

Qualifications

• At least 2 years of BPO or customer support experience
• Experience handling voice and non-voice support
• Excellent English communication skills (spoken and written)
• Comfortable learning and using software applications
• Reliable internet connection and home workspace
• Available to work US Central Time hours

Requirements

• 100% remote / home-based work

Benefits

• Monthly salary: $1000 - $1,500 USD monthly (based on experience)
• Collaborative and supportive team