[Hiring] Customer Support Specialist @Exely

Role Description

In the role of Customer Support Specialist, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including the technical support team.

As a Customer Support Specialist, you will:

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers).
• Offer strong and timely support by addressing hoteliers' queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable).
• Manage hoteliers' feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes.
• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers' requests in case of issues.

Qualifications

• Based in Thailand.
• Minimum of one year in customer service, preferably within an IT company or call center.
• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous.
• Excellent communication skills and willingness to work in a team.
• Analytical mindset with the ability to make data-driven decisions.
• Skills for solving work tasks and optimizing processes.
• Results-oriented approach and ability to work in a dynamic environment.
• Proficient in Thai as a native language, and advanced level of English.
• Proficient in using CRM and computer software (JIRA).
• Knowledge of ticket and helpdesk systems would be advantageous.

Requirements

• Working hours: Sun-Thu, 9.00AM - 6.00PM (GMT+7) with 01 hour of break for lunch.
• Hiring process: HR Screen with Recruiter - Test task - Final Interview - Background check.

Benefits

• Competitive salary based on experience.
• Fully remote work with possibility to go on business trips.
• Bonuses based on your KPI after 03 months of probation.
• Laptop and headset for work after 03 months of probation.
• Health insurance after 03 months of probation.
• Start-up environment fast-paced and constantly growing, with full support from our established international team.
• You will have a dedicated manager, with onboarding and constant support.
• English Speaking Club with native teachers and colleagues from all over the world.
• Online & Offline camps, workshops and gatherings.
• Network with international colleagues through Random Coffee Program.