[Hiring] Customer Support Specialist @Cross Border Talents

Role Description

An international customer experience provider is looking for a German-speaking Customer Support Specialist to support one of the world's leading online travel agencies. In this role, you will assist customers with travel-related inquiries, including reservations, payments, and complaints, while delivering a high-quality service experience in both German and English.

• Handle customer inquiries via phone, email, and chat;
• Assist with reservations, cancellations, and modifications;
• Support payment issues, refunds, and complaints resolution;
• Provide assistance with account-related and review inquiries;
• Deliver accurate information about services and properties;
• Ensure high customer satisfaction through professional and empathetic communication;

Qualifications

• Native or C1-level German;
• English B2+ or higher;
• Strong written communication skills;
• Good PC skills (Windows, troubleshooting, shortcuts);
• Ability to multitask and manage multiple systems;
• Previous experience in customer support or hospitality is a plus;

Requirements

• Rotating shifts, Monday to Friday (occasional weekends);
• Working hours between 08:00 and 00:00;

Benefits

• Base salary: 1,300 € gross/month;
• Productivity bonus: up to 10% of gross salary;
• Meal allowance: up to 100 € / month (Edenred Ticket Restaurant);
• Relocation support provided;
• Paid 3-week training (in English);

Employment Conditions

• Fixed-term contract (8 months);
• Fully remote work model;
• Paid training period;
• Work during public holidays may be required;

Interested? Apply by sending your CV to: [email protected] Or submit your application directly under the job description.