[Hiring] Customer Support Specialist @Deblock

Role Description

We're looking for Customer Support Specialists to join us. Interested?

• Provide friendly, efficient, and accurate support to customers through chat and email
• Troubleshoot product questions, account issues, payments, and general inquiries
• Follow internal procedures to ensure compliance, safety, and customer protection
• Work in rotating shifts, including occasional weekends, to support our European customer base
• Represent the voice of the customer internally, helping shape future improvements

Qualifications

• Excellent written and spoken English
• Strong communication skills
• Attention to detail and a problem-solving mindset
• Curious, motivated, and eager to learn about fintech, payments, and crypto
• Previous experience in customer support is a plus

Requirements

• Comfortable working in rotational shifts (including some weekends and evenings)
• Eligibility to work as a Freelancer (12 month services contract)

Benefits

• Above market compensation
• Telework allowance for remote assignments
• All the tech you need (laptop and accessories)
• Opportunity to join the hottest fintech in Europe, growing fast and backed by a world-class team
• Real development opportunities: you grow as we grow