[Hiring] Customer Support Specialist @Skinnify

Role Description

We’re looking for a customer-focused, empathetic Customer Support Specialist to join Skinnify and help us deliver an outstanding experience at every touchpoint. You’ll be the direct link between our brand and our customers, solving problems, answering questions, and making sure every customer feels understood, supported, and confident in their purchase.

Now, we’re looking for a full-time Customer Support Specialist (40 hours/week) to deliver exceptional customer experiences - someone who can handle inquiries, resolve issues efficiently, and build strong relationships with our community.

Responsibilities

• Provide friendly, clear, and solution-oriented support via email
• Handle order-related concerns such as shipping delays, returns, exchanges, sizing, and product inquiries
• Investigate cases including missing items, disputes, and defective products, and document them thoroughly
• Communicate professionally and empathetically, even in challenging situations, while following company policies
• Respond to customer messages and comments on Instagram, TikTok, and Facebook in a brand-aligned tone
• Identify recurring issues and suggest improvements to processes and FAQs
• Manage multiple support tickets efficiently and ensure timely follow-ups
• Continuously improve response quality based on feedback and training

Qualifications

• Experience in e-commerce customer support (orders, shipping, returns, payments, sizing)
• Strong written communication skills that are clear, friendly, and professional
• High emotional intelligence and empathy, especially when handling customer concerns
• Confidence in managing social media interactions professionally
• Ability to work independently while collaborating with a team
• Strong organizational skills and attention to detail
• Ability to handle multiple conversations without compromising quality
• Deep knowledge of Shopify is a must

Benefits

• Work on Your Terms – Fully remote with flexible hours
• Join a Hyper-Growth Brand – 150,000+ customers in just 3 years
• Make a Real Impact – Your work directly shapes customer experience and brand growth
• Take Ownership – Your ideas and improvements matter
• Learn & Grow Fast – Work with experienced marketers and creatives
• Rated 5/5 on Glassdoor – Loved by the Team

Company Description

At Skinnify, we’re reinventing fitness by integrating resistance into everyday clothing. In just three years, we’ve grown from 0 to 150,000+ customers and we’re just getting started.

We design clothing with built-in resistance that transforms everyday movements into effective workouts - without requiring extra time for exercise. Because we believe fitness should seamlessly integrate into your daily life and not tie you to rigid workout routines.

Ever wondered what it's really like to work here? We're pulling back the curtain to give you an inside look at our team, our culture, and what makes us tick.