[Hiring] Customer Support Specialist @Origin Bank

Role Description

Origin Bank is seeking to hire a Part-Time Customer Support Specialist to work the following schedule:

• Monday - Friday 4:00 PM – 8:00 PM
• Saturday 9:00 AM – 2:00 PM

Duties and Responsibilities include the following:

• Maintains service level standards established for Customer Support Staff to assure standardization and handles each call according to our service standards – call customer by name, offer additional assistance, thank them for their business, etc.
• Logs and supports all inbound calls as it relates to loans, deposits, online banking, cards, ACH, etc.
• Analyzes customer relationships to determine additional needs or products that best fit their needs; develops and strengthens customer relationships by offering products and services to customers and prospective customers.
• Processes transactions including account-to-account transfers, loan payments, maintenance and research requests.
• Processes customer requests such as check orders, Stop Payments, address changes and other customer information changes.
• Logs and processes maintenance requests such as ATM/Debit Cards, E-Banking, Mobile Banking and Telephone Banking.
• Logs and processes account errors, fraudulent transactions and miscellaneous disputes for deposit and loan accounts; logs Reg E Disputes and forwards to Account Services.
• Adds special instructions, notes and customer comments to accounts.
• Handles rate inquiries for deposits.
• Uses “Product Profiles” to handle various requests for all account types and services.
• Provides customer assistance with Consumer Electronic Banking (CeB) as it relates to password resets, log in issues, and basic system navigation.
• Provides customer support for CeB & BeB Mobile banking and mobile remote deposit.
• Provides backup support to switchboard.
• Gains clear understanding of bank's service policies, systems and legal compliance regulations, as well as products and services.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications

• High school diploma or general education degree (GED); six months to one year customer service, call center, sales or banking experience.

Requirements

• Ability to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Regularly required to talk or hear.
• Frequently required to stand; walk; sit and use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision and ability to adjust focus.

Work Environment

• The noise level in the work environment is usually moderate.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Company Description

At Origin Bank, we don’t just offer jobs—we build careers rooted in purpose, growth, and community impact. Our award-winning culture is driven by people who value collaboration, celebrate success, and care deeply about making a difference in the lives of our customers and communities.

• Proud to be named one of the Best Banks to Work For by American Banker for 12 consecutive years.
• Our Culture is Everything. We’re passionate about maintaining a workplace where people feel seen, supported, and inspired.
• We Invest in You. From career development and leadership coaching to our Dream Manager and wellness programs, we’re committed to supporting your personal and professional goals.
• Relationships Come First. Since 1912, our mission has been built on strong relationships with our customers, colleagues, communities and shareholders.