[Hiring] Customer Support Specialist @Morpho

Role Description

The mission of this role is to deliver world-class support to Morpho users and integrators across all time zones, ensuring they get fast, accurate answers and a seamless experience as the protocol scales globally.

• Provide support to users and integrators (B2C/B2B) through Discord, Telegram, Intercom, and Slack to resolve queries promptly and build trust.
• Own and maintain documentation and community platforms (Discord, Intercom, Telegram, Slack, governance forum) to ensure information is accurate, accessible, and up to date.
• Analyze and document user issues and bugs using tools like Etherscan, Phalcon, and Tenderly to create clear bug reports for the engineering team.
• Engage proactively with users across time zones to anticipate common questions and reduce response times.
• Collaborate internally with engineering and product teams to surface product improvements and streamline internal processes.
• Build technical knowledge of Morpho's protocols, smart contracts, and DeFi mechanics to handle advanced questions autonomously and contribute to GitHub discussions.
• Follow up consistently on open requests and unresolved issues to ensure no user is left behind.

Qualifications

• 3+ years of customer support experience
• 3+ years of experience in DeFi
• Deep understanding of DeFi protocols and blockchain technology
• Experience with customer support tools like Intercom
• Hands-on experience with tools like Etherscan, Phalcon, and Tenderly
• Fluent in English with professional, concise, and friendly communication skills
• Deep interest in Morpho and genuine curiosity to learn

Requirements

• Adaptability: Thrive in a fast-moving, remote-first environment where priorities shift and context changes quickly across time zones.
• Ownership and Autonomy: Take full responsibility for support quality, do your own research to find answers, and act with initiative without waiting for direction.
• Team-first Mindset: Make life easier for internal teams, share credit, prioritize the mission over personal goals, and work transparently.
• Clear Async Communication: Communicate professionally, concisely, and effectively in writing, ensuring clarity across distributed teams.
• Empathy and Care: Genuinely care about users and integrators. Their understanding and success is Morpho's success, and it shows in every interaction.

Benefits

• Fair, top-tier compensation
• Real flexibility
• Time together in Paris
• Great health coverage
• Support to keep learning

Equal Opportunity

We welcome applicants from all backgrounds and hire based on talent, potential, and values alignment.

Ready to shape the future of finance?