[Hiring] Customer Support Representative @Twentoo

Role Description

• Support Spanish-speaking customers of a leading global entertainment streaming platform
• Assist with account management and billing enquiries
• Provide technical troubleshooting and guide customers through platform-related questions
• Ensure timely resolution and a positive customer experience
• Escalate complex issues to the appropriate teams

Qualifications

• Fluent Castilian Spanish and English at B1 level minimum
• Fluency in Basque, Catalan and Valencian, or Galician (alongside Castilian Spanish)
• Strong communication and customer service skills
• Basic technical troubleshooting and digital literacy
• Flexibility to work rotational shifts, including weekends
• Based in, or willing to relocate to, mainland Portugal
• Previous Customer Support or Technical Support experience is a strong advantage

Requirements

• Fluent Castilian Spanish and English at B1 level minimum
• Fluency in Basque, Catalan and Valencian, or Galician (alongside Castilian Spanish)
• Strong communication and customer service skills
• Basic technical troubleshooting and digital literacy
• Flexibility to work rotational shifts, including weekends
• Based in, or willing to relocate to, mainland Portugal
• Previous Customer Support or Technical Support experience is a strong advantage

Benefits

• Competitive salary paid in 14 instalments per year
• Health insurance from the first day of employment
• Meal allowance per day worked
• Documentation support
• Relocation support for candidates living far from the office (airport pick-up, accommodation, relocation reimbursement)
• And many more!!