[Hiring] Customer Support Representative @DoorDash Mexico

Role Description

We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor.

Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business.

Qualifications

• At least 1 year of experience troubleshooting customer issues using email, phone, and chat.
• Fluent in English with above average technical fluency (typing speed of 40 WPM).
• Experience in a fast-paced customer service role and resilient in an ever-changing environment.
• Effective written communication skills, including top-notch grammar and the ability to write both formally and casually using DoorDash’s brand voice and tone.
• Highly-motivated individual that works well in a team environment.
• Above average in technological fluency, including smartphone application navigation and computer function navigation.
• Customer-centric and loves helping people.
• High emotional intelligence and great at building relationships.
• Very organized, able to juggle both issue resolution & concise communication.
• Experience maintaining a high level of professionalism.

Requirements

• Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide.
• Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.
• Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes.
• Demonstrate effective communication skills and relationship-building.
• Excel at Quality! We want to be the best Customer Experience Company out there!

Benefits

• Full-time position.
• Weekly pay (every Friday).
• Direct contract with DoorDash.
• Base salary: $15,000 MXN monthly.
• Monthly wellness bonus: $1,000 MXN.
• Monthly grocery vouchers: $1,000 MXN.
• Performance bonus: Up to $3,750 MXN.
• Paid personal days in addition to legally mandated vacation days.
• Work-from-home equipment provided.
• Life insurance.
• Aguinaldo: 15 days.
• Savings fund: 10%.
• Social Security and Medical Coverage:
• IMSS.
• Ambulance service: 5 free events.
• Medical assistance at home: 2 free events, subsequent services at preferential costs.
• 24/7 medical orientation: Free phone consultations year-round.
• Psychological assistance: Free initial consultation, preferential rates for additional sessions.
• Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM.
• Home nursing services.
• Dental assistance and vision care program.

Company Description

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.