[Hiring] Customer Support Representative @DECOPAC INC.

Role Description

The Customer Care Representative is primarily responsible for providing support to the Inbound Customer Care team to answer inbound customer calls to process orders, answer billing or invoice questions, and triage customer concerns.

Schedule: Monday – Friday 12:00 PM to 5:30 PM and every 3rd Saturday 8:00 AM to 2:00 PM

• Answer inbound customer calls and provide support with order placement and invoice/billing assistance.
• Make product suggestions to customers according to their needs with the goal of increasing sales of specific products/programs.
• Demonstrate knowledge of DecoPac products and services.
• Present information clearly to customers utilizing approved DecoPac marketing tools and resources.
• Utilize the CRM system to accurately record all customer activities.
• Process orders and product requests in a timely and professional manner.
• Exhibit and maintain high standards of customer service.
• Report any food safety concerns to Manager for resolution.
• Other duties as assigned.

Qualifications

• 1 year experience in a customer support or call center environment. Inside or outside sales experience strongly preferred.
• CRM experience preferred.
• Ability to self-motivate and work independently but also able to collaborate and work well within cross-functional teams.
• Must have excellent computer knowledge and display high aptitude for understanding and utilizing technology within business.
• High school diploma or equivalent.
• Knowledge and experience of customer service practices.
• Bilingual (Spanish) strongly preferred.

Requirements

• Strong verbal and written communication skills. Bilingual skills (Spanish) a plus!
• Strong critical thinking, problem solving, and time management skills.
• Decision making skills.
• Must be able to type at least 30 wpm.
• Must be able to collaborate well in a team environment.
• Ability to learn and retain new information and concepts.
• Strong interpersonal skills with the ability to relate to customers, peers, and management.
• Attention to detail.

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to fingers, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Mental demands consist of frequently interpreting data, making decisions, organizing, problem solving, and time management. Hours worked in one workweek may exceed 40 hours on an as-needed basis, unless the employee works an agreed upon part-time schedule.

Work Environment

Employees can work remote or at the office. The noise level in the office work environment is usually quiet. The work environment characteristics described here are representative of those an individual may encounter while performing the essential functions of this position.

Benefits

All full-time employees working an average of thirty (30) hours or more will be eligible to enroll in a comprehensive benefit package.