[Hiring] Customer Support Representative @Careerxtra

Role Description

Join an international FX/CFD brokerage as a Japanese-speaking Customer Support Representative, supporting clients with trading accounts, platforms, and day-to-day enquiries.

• Support clients with account opening and maintenance
• Handle enquiries via email, phone, and internal channels
• Provide guidance on trading platforms and services
• Troubleshoot account and MetaTrader-related issues
• Manage complaints and escalate complex cases when needed
• Liaise with internal teams to resolve customer issues
• Support selected marketing activities, including translations and events

Qualifications

• Fluent Japanese
• Fluent English (B2+)
• University or college degree
• Strong communication and interpersonal skills
• Good MS Office and CRM skills
• Ability to work independently and under pressure
• Previous customer support experience is an advantage

Benefits

• 🌍 Fully remote | Japan
• 📄 B2B / Services Agreement / Freelance
• 📈 International FX/CFD environment
• 🎓 Professional learning and development
• 🤝 Multicultural team environment

Company Description