[Hiring] Customer Support Representative @Remote World

Role Description

You'll be the first point of contact for buyers and sellers reaching out via live chat and email. You'll resolve order issues, answer product questions, and escalate complex cases — helping customers get back on track quickly and leaving them feeling looked after.

What you'll do

• Handle inbound queries via live chat and email within SLA targets
• Resolve order, delivery, and payment issues using internal tools
• Escalate complex or sensitive cases to the right team
• Log interactions accurately in the helpdesk system
• Identify recurring issues and share feedback with the product team

Qualifications

• Clear, friendly written communication in English
• Patient and calm when handling frustrated customers
• Able to learn new software tools quickly
• Reliable internet connection and quiet workspace

Requirements

• Experience with Zendesk, Freshdesk, or similar helpdesk tools (nice to have)
• Previous customer-facing or support role (nice to have)
• Pidgin English is a plus for certain customer segments (nice to have)

Benefits

• $400–$600 USD/month
• Shift options to suit your schedule
• Paid leave and public holidays
• Training provided — no prior e-commerce experience needed
• Opportunity to move into team lead or QA roles

Company Description

Remote World is partnering with a Nigerian e-commerce platform to hire for this role. They connect buyers and sellers across Nigeria and are building out their support function to match rapid growth.