[Hiring] Customer Support Representative @CAMP Systems International, Inc.

Role Description

To help us keep our customers running successfully, we’re looking for a motivated and service-focused individual to join our support team. In this role you will represent the face of FBO One and help support our customers around the world.

• Respond to customer enquiries via email, remote meetings and helpdesk in a timely and professional manner.
• Act as the voice of the customer and partner with the product, and other customer facing teams to ensure customer feedback is heard.
• Guide customers through best practices day to day requirements and system usage.
• Be an additional support to customer onboarding teams when required.
• There may be occasional travel to meet with the team in-person and to make sure our customers are supported when necessary.
• Some flexibility for weekend support may rarely be required due to the global nature of aviation operations.

Qualifications

• At least one year working at an FBO or in ground handling, including customer-facing experience.
• Obsessed with delivering exceptional customer experience.
• Comfortable in a fast-paced, start-up environment and able to handle ambiguity.
• Curious and proactive - you seek to understand the “why” behind issues and take ownership of finding solutions.
• Confident speaking with customers and capable of leading support calls when required.
• Open to constructive feedback and committed to continuous improvement.
• Independent and resourceful, but sensible enough to escalate when appropriate.
• Computer literate and comfortable using modern office and cloud-based systems.
• Organised, detail-oriented and able to manage multiple support cases simultaneously.
• Genuinely interested in aviation technology and operational efficiency.