[Hiring] Customer Support Representative @Travelier

Role Description

We are looking for Customer Support Representative to join our team. The job is fully remote.

• Replying to incoming online inquiries (live chat and email)
• Assisting with placement of bookings, cancellations, and changes, and resolving service issues on the fly by coordinating between various stakeholders
• Interacting with suppliers around the world to accommodate our customers' needs and to achieve high customer satisfaction
• Defining and executing service protocols and workflows for various scenarios
• Contributing to the company's internal knowledge base and external info portal (FAQs, product info, etc.)
• Offering and initiating various product and process improvements to increase productivity and customer satisfaction

Qualifications

• Strong analytical and problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Flexible working hours (5 shifts a week including weekends and public holidays)
• Experience with various computer software - a must (Gmail, Google Docs etc.)
• Experience with online support software - an advantage
• Experience with online customer support - an advantage
• Self-driven and motivated as well as the ability to work independently
• Fast learner
• Strong proficiency in English. Knowledge of other languages is an advantage