[Hiring] Customer Support - Privacy Consultant @Cloaked
Customer Support - Privacy Consultant @Cloaked
Customer Service
Salary usd 25 - 30 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type contract
Posted 1mth ago

[Hiring] Customer Support - Privacy Consultant @Cloaked

1mth ago - Cloaked is hiring a remote Customer Support - Privacy Consultant. πŸ’Έ Salary: usd 25 - 30 per hour πŸ“Location: USA

Role Description

This is a customer-facing support role at the heart of Cloaked's mission. You'll be the first line of defense for users navigating their privacy journey β€” diagnosing issues, digging into root causes, and holding yourself to the highest standard of customer care. If you believe privacy is a right and want to actively protect it for real people, this is the role for you.

What will you do?

  • Perform the best in class privacy support to the world
  • Help users' subscription states, account details and other customer requests
  • Work with the team to ensure workflows that satisfy users, efficiently
  • Ensure that our most common inquiries are resolved within a week
  • Serve as a primary point of contact for Cloaked users
  • Proactively engage with customers to understand their goals, challenges, and use cases
  • Develop and execute account plans to drive product adoption, customer satisfaction, and retention
  • Serve as the escalation point for complex technical issues, providing expert guidance to resolve challenging customer problems
  • Collaborate with the product development team to address recurring issues and contribute to product improvements
  • Stay up-to-date with the latest trends and technologies in password management and online security to provide informed support
  • Become an expert in our product offerings and stay updated on new features and updates
  • Conduct product training sessions and create educational content to help customers maximize the value of our solution
  • Collaborate with the product team to share customer feedback and contribute to product development strategies

Qualifications

  • Experience working directly with customers or users and solving problems
  • Experience in the technology sector is required, with a deep interest in the industry, trends, and the ability to connect with a tech-savvy audience
  • Exceptional written and verbal communication skills are crucial to effectively engage with our community and convey our brand's values and mission
  • Must be able to adapt to new problems and resolve them
  • Experience in creating support resources such as videos, tutorials, or documentation is a plus, as it can enhance the user experience and provide valuable assistance to community members

Requirements

  • A get-it-done mindset. Our Privacy Support Team is driven to resolve problems in an immediate fashion
  • Comfort working with various teams across the org to determine the best solution
  • Passion for security and internet ethics
  • Startup or growth-stage company experience
  • Interest in data and analytics
  • Care and respect of our customers’ privacy as if it were your own
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Support - Privacy Consultant @Cloaked
Customer Service
Salary usd 25 - 30 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type contract
Posted 1mth ago
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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