[Hiring] Customer Support Manager @nove8

Role Description

We are looking for motivated and detail-oriented Support Managers to join our growing Support Team. This is an excellent opportunity for candidates who want to start a career in the tech industry. Previous customer support experience is not required — we provide full training and mentorship.

As a Support Manager, you will work closely with customers, internal teams, and AI-powered tools to help deliver a high-quality support experience while developing valuable technical and communication skills.

Qualifications

• Strong written communication skills in English.
• Attention to detail and problem-solving mindset.
• Ability to learn quickly and adapt to new tools and processes.
• Customer-focused attitude and willingness to help others.
• Basic computer literacy and confidence working with online systems.
• Previous support experience is a plus but not required.

Requirements

• Provide customer support through designated communication channels.
• Investigate and document bugs, escalating issues when necessary.
• Assist with billing-related inquiries, including transaction searches and payment investigations.
• Work with payment platforms such as Stripe and PayPal.
• Support chargeback investigation and dispute processes.
• Monitor and respond to customer feedback and reviews on social media platforms.
• Investigate complex customer cases and identify appropriate solutions.
• Maintain a consistent and professional Tone of Voice in all customer communications.
• Collaborate with internal teams to improve support processes.
• Contribute to the improvement and refinement of AI-powered support solutions.

Benefits

• Night shifts are compensated at 1.5x the standard hourly rate.
• Overtime hours are compensated at 2x the standard hourly rate.
• Time-off Policy - unlimited Out of office days.
• Remote or Hybrid work. The choice is yours!
• Wellness and education compensations.
• Psychologists compensation.
• Language courses compensation.
• Co-working compensation.
• Health insurance.
• 100% Sick Leave Compensation.
• Team buildings and offsites (Spain, Italy, Poland, Portugal and others).
• Merch.
• Special Occasions Presents.