[Hiring] Customer Support Manager @Maven

Role Description

Maven is looking for someone to lead our support function and bring structure & scalability to a critical part of the business. Owning our support operations means you’ll:

• Run and hire the team of support reps (small at first)
• Solve our students’ and instructors’ most complex issues
• Build systems that support Maven’s marketplace as we scale
• Develop automation to increase leverage
• Improve our standard operating procedures

This is about writing a new AI-first playbook for customer support. You get to design our scalable support system and manage the team while doing it.

Qualifications

• 3–5 years in customer support, operations, or business operations roles
• Experience managing team members and leading a support (or related) function
• Extremely fast, tech-forward learner
• Adept at using (or actively learning to use) AI tools to create operational leverage
• Prior work with marketplaces, edtech, expert platforms, or creator economy is a plus

Requirements

• Attention to detail
• High ownership mindset
• Excellent taste and judgment
• Ability to communicate well and strike the right tone
• Experience with Intercom and familiarity with tech stack including Notion, Slack, Loom, Mercury, Amplitude, Metabase, Attio, Customer.io, Linear, Stripe, Google Suite

Benefits

• $80k - $120k in salary with strong benefits and equity
• Salary is open to review based on candidate experience

Company Description

Maven is the home for human expertise on the Internet. We started with practical, professional courses on key skills taught by leading experts in your field. Our cohort-based model means engagement rates are 80-90% instead of the 5-10% from video-based learning. Over 500 experts use Maven and they earn $40M/year on the platform.

Maven now aims to be the #1 destination for expert creator businesses that include workshops, courses, corporate consulting, 1:1 coaching, and educational products. We’re the industry leaders in a growing segment of the creator economy. As the need to learn AI grows, Maven has become the place to learn valuable skills.

We've raised $25 million from Andreessen Horowitz, First Round, and a supportive network of industry angels. Join us to do the best work of your career, and help every professional access the world’s most impressive human experts.