[Hiring] Customer Support/Integrations Support @Evoplay Games

Role Description

Managing and supporting the integrations of our software products into external projects, as well as technical support for partners after the integrations.

• Communication with partners and clients who use our APIs via corporate chats and other communication tools.
• Tech documentation maintenance.
• Admin panel management: creating new accounts, managing access for customers and colleagues, etc.
• Analysis of players’ gaming activity.
• Managing alerts.

Qualifications

• Computer and tech proficiency.
• Excellent communication skills.
• B2 English, Ukrainian—both spoken and written.
• Understanding of client-server communication.
• Experience working with POSTMAN, API requests.

Requirements

• Experience in customer support.
• Higher education in computer science.
• Basic knowledge of any programming language.
• Experience in Kibana or Grafana.

Working Schedule

• The Shift work (day shifts, night shifts 2/2, 8 am — 8 pm).

Benefits

• 20 paid working days of annual leave.
• 12 paid sick days.
• An additional day off on your birthday.
• Access to a corporate psychologist to support your mental well-being.
• Remote and hybrid work options.
• Flexible working hours.
• A strong culture of volunteering and social responsibility, with opportunities to join and organize charitable initiatives.
• Internal mobility program to explore new roles and career paths.