[Hiring] Customer Support Executive @Sleek

Role Description

We are seeking a proactive Customer Support Executive to deliver exceptional, trilingual (English/Mandarin/Cantonese) remote support for our clients—entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Hong Kong. This role is pivotal in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving. This is a fully remote role based in Malaysia.

As the frontline voice of Sleek, you’ll leverage digital tools (Zendesk, Aircall, Slack) to provide efficient, accurate, and personalized support. Your ability to troubleshoot issues, guide clients through our platforms, and advocate for their needs will directly contribute to Sleek’s reputation as a trusted partner for business growth. If you thrive in a fast-paced, remote environment and are passionate about empowering small businesses, we invite you to join our team.

Outcomes:

• Multichannel Support:
  • Follow up with clients for feedback and submissions of documents.
  • Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
  • Guide clients through Sleek’s digital platforms (e.g., onboarding, document submissions).
• Problem Solving:
  • Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
• Collaboration:
  • Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.
• Continuous Improvement:
  • Identify recurring customer pain points and suggest improvements to workflows or help center content.

Qualifications

• Bachelor's Degree in any field.
• Fluent in spoken English, Mandarin, and Cantonese (non-negotiable).
• Minimum 0-2 years in customer support (experience in Fintech, SaaS, or professional services preferred).
• Experienced in navigating digital tools like Zendesk, Aircall, Slack, and Gmail.
• Self-motivated with a dedicated, quiet workspace and stable internet connection.

Requirements

• Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings).
• Experience in a fast-paced startup/scale-up environment.

Benefits

• Humility and kindness: A culture of not taking ourselves too seriously and being able to laugh.
• Flexibility: Work from home with the ability to adjust hours to cater to personal needs.
• Financial benefits: Competitive market salaries, generous paid time off, and eligibility for employee share ownership plan.
• Personal growth: Responsibility and autonomy with opportunities for training and development.