[Hiring] Customer Support Engineer I @Superna

Role Description

The Customer Support Engineer I provides first-line technical support for Superna customers across enterprise storage environments, including Dell EMC Isilon/PowerScale, PowerStore, and related NAS platforms. This role focuses on building strong diagnostic, communication, and documentation skills while adhering to support processes and SLAs.

• Provide global, customer-facing support for Superna software through tickets and remote troubleshooting sessions.
• Diagnose, document, and resolve software or configuration issues following established procedures.
• Escalate complex issues appropriately while maintaining ownership of customer communication.
• Document solutions and contribute to the internal knowledge base.
• Participate in shift rotations and internal team training sessions.

Qualifications

• Hands-on experience with Dell EMC Isilon/PowerScale or PowerStore, including administration, configuration, and troubleshooting in production environments.
• Working knowledge of enterprise NAS concepts: SMB/CIFS, NFS, access zones, storage pools, and data protection policies.
• Foundational understanding of Linux, networking, and troubleshooting.
• Familiarity with DNS, Active Directory, NFS, and Windows systems.
• Strong written and verbal communication skills and attention to detail.

Requirements

• Experience with OneFS architecture or distributed file system concepts.
• Familiarity with additional storage platforms such as Pure Storage, or VAST.
• Knowledge of database querying (SQL/PostgreSQL).
• Experience in a customer-facing technical support or field engineering role.

Benefits

• Flexible remote-first work environment with globally distributed teammates across Romania, India, and Canada.
• Opportunity to work with enterprise customers protecting critical data environments around the world.
• Collaborative, team-first culture where Support and Services work closely together to solve problems and help customers succeed.
• Exposure to modern enterprise technologies including Linux, networking, storage, cybersecurity, and cloud-adjacent environments.
• Fast-paced environment where curiosity, ownership, and continuous learning are highly valued.
• Work alongside experienced technical professionals who are invested in mentorship and knowledge sharing.
• B2B contract structure designed for professionals seeking flexibility while being part of a highly collaborative global organization.