[Hiring] Customer Support Engineer @Agora (NASDAQ: API)

Role Description

We are looking for a Customer Support Engineer (CSE) who is passionate about real-time communication and AI, especially Voice AI and real-time interactive technologies. This role goes beyond traditional technical support. In addition to helping customers troubleshoot technical issues, you will also take a step up to guide customers on integration following the best practice and design the solution based on the use case. You will also have the opportunity to engage with local developer communities, share knowledge about emerging technologies, and help grow awareness of Agora’s Conversational AI capabilities.

If you are someone who loves troubleshooting technical issues, enjoys talking to developers, and gets excited about AI innovation, this role is for you.

Qualifications

• Strong interest in Large Language Models and modern AI application development
• Familiar with LLM application patterns, such as agents, prompt engineering, RAG
• Solid understanding of networking fundamentals (TCP/UDP, NAT, firewall)
• Experience with at least one platform: iOS, Android, Web (JavaScript/WebRTC), or backend (Node.js/Java/Python/Go)
• Ability to read logs, debug SDK/API integrations, and reproduce technical issues
• Comfortable building small demos or scripts to validate technical scenarios
• Excellent communication skills in English — able to explain complex technical topics in a clear and engaging way
• Enjoy speaking with developers, whether 1:1, in small groups, or at community events
• Passionate about learning and exploring new technologies, especially in the AI space
• Comfortable representing the company in external technical settings
• Strong sense of ownership, curiosity, and a proactive attitude

Requirements

• Experience in Developer Support, Solutions Engineering, or Developer Advocacy
• Public speaking experience (meetups, workshops, tech talks, webinars)
• Experience with AI-related technologies such as: Speech-to-text / text-to-speech, Conversational AI systems
• Familiarity with cloud platforms (AWS/GCP/Azure)
• Understanding of audio/video media concepts (codec, bitrate, jitter, latency)

Benefits

• Be at the forefront of Real-Time Engagement + AI
• Help shape how developers build next-generation conversational and interactive AI experiences
• Combine deep technical problem-solving with real community impact
• Work in an international, highly technical, and fast-growing environment

Working Model

• This position is remotely working. Work from home.
• Work closely with a global support and engineering team.
• Expected to spend part of the time on external developer engagement and events.