Customer Support Engineer @Malvern Panalytical
Customer Service
Salary unspecified
Remote Location
Job Type full-time
Posted 1wk ago

[Hiring] Customer Support Engineer @Malvern Panalytical

1wk ago - Malvern Panalytical is hiring a remote Customer Support Engineer. πŸ’Έ Salary: unspecified πŸ“Location: Mexico

Role Description

  • Repair and maintenance of analytical instrumentation
  • Perform installation of equipment from delivery to sign-off
  • Respond to customer by telephone within 4 hours to evaluate problem
  • Perform preventative maintenance per maintenance schedule
  • Inform appropriate personnel on all problems using escalation procedure
  • Maintain manuals
  • Submit electronic paperwork timely and accurately
  • Maintain excellent communication with Service Manager on all matters
  • Process parts return and repair in accordance with all policies and guidelines
  • Keep customers well informed on any open issues
  • Manage direct account responsibility with minimal supervision
  • Assist in different areas within the District
  • Perform all the above duties in accordance with applicable ISO9000 directives and company policy

Qualifications

  • Bachelor of Science (B.S.) or higher
  • Five years related experience and/or training; or equivalent combination of education and experience
  • Preferred backgrounds in general Chemistry, Physics, Mechanical and/or Chemical Engineering
  • Strong communications skills – written, oral and presentation
  • Valid driver’s license

Requirements

  • Minimum of 5 years of application experience in industrial capital equipment; strong preference given to Analytical Instruments, Remote Sensing equipment, Spectrometers or general instrumentation sales
  • Fluent in both written and spoken Spanish
  • Ability to travel up to 100% of the time, both domestically and internationally
  • Ability to lift up to 50 lbs
  • Ability to understand customer needs and how to handle them
  • 80% proficiency in English for communication with global coworkers and participation in international meetings

Company Description

Malvern Panalytical, Micromeritics and SciAps are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. We encourage applications from underrepresented individuals and people with diverse backgrounds.

  • Global footprint with R&D and manufacturing sites in North America, Europe, and Asia
  • More than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries
  • Part of Spectris, which combines precision with purpose for a more sustainable world
Before You Apply
️
remote Be aware of the location restriction for this remote position: Mexico
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Support Engineer @Malvern Panalytical
Customer Service
Salary unspecified
Remote Location
Job Type full-time
Posted 1wk ago
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️
remote Be aware of the location restriction for this remote position: Mexico
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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