[Hiring] Customer Support Engineer @Malvern Panalytical

Role Description

• Repair and maintenance of analytical instrumentation
• Perform installation of equipment from delivery to sign-off
• Respond to customer by telephone within 4 hours to evaluate problem
• Perform preventative maintenance per maintenance schedule
• Inform appropriate personnel on all problems using escalation procedure
• Maintain manuals
• Submit electronic paperwork timely and accurately
• Maintain excellent communication with Service Manager on all matters
• Process parts return and repair in accordance with all policies and guidelines
• Keep customers well informed on any open issues
• Manage direct account responsibility with minimal supervision
• Assist in different areas within the District
• Perform all the above duties in accordance with applicable ISO9000 directives and company policy

Qualifications

• Bachelor of Science (B.S.) or higher
• Five years related experience and/or training; or equivalent combination of education and experience
• Preferred backgrounds in general Chemistry, Physics, Mechanical and/or Chemical Engineering
• Strong communications skills – written, oral and presentation
• Valid driver’s license

Requirements

• Minimum of 5 years of application experience in industrial capital equipment; strong preference given to Analytical Instruments, Remote Sensing equipment, Spectrometers or general instrumentation sales
• Fluent in both written and spoken Spanish
• Ability to travel up to 100% of the time, both domestically and internationally
• Ability to lift up to 50 lbs
• Ability to understand customer needs and how to handle them
• 80% proficiency in English for communication with global coworkers and participation in international meetings

Company Description

Malvern Panalytical, Micromeritics and SciAps are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. We encourage applications from underrepresented individuals and people with diverse backgrounds.

• Global footprint with R&D and manufacturing sites in North America, Europe, and Asia
• More than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries
• Part of Spectris, which combines precision with purpose for a more sustainable world