[Hiring] Customer Support and Logistics Manager @Onto Innovation

Role Description

The Customer Support and Logistics Manager is responsible for the daily supervision of all functions of materials movements into and out of the Taiwan regional warehouse. The responsible manager will work within the Hsinchu office, providing excellent customer service skills. The primary purpose for this position is to process incoming Customer Support requests for service or parts related to Onto Innovation systems in the field.

• Processing inquiries/requests from the field and branch offices which may or may not be routine in nature.
• Manage and transact parts within inventory. Expedite parts as necessary partnering with supply chain personnel.
• Use data to perform logistics analysis to create a 3PL network. Aid in choosing and setting up locations. Recommend what parts to spare in each specific location.
• Assist on forecast regional inventory based on parts consumed vs parts in inventory.
• Tracks and trends KPI’s on business metrics such as fulfilment, on time for delivery, inventory value and quantity.
• Report field (machine) consumed parts.
• Tracks customer owned property that is returned for repair. Communicates tracking and repair details.
• Provides back up and guidance to the other CSR’s.
• Invoice open service orders, including parts and servicer labor. Manage the orders status and closure.

Qualifications

• Minimum five years’ experience within a Materials Planning and logistics Environment using a computer-based ERP system preferably Oracle.
• Bachelor’s or Associates Degree in Business or related field and five years of relevant experience.
• Ability to work remotely and independently from corporate office.
• Knowledge of international shipping regulations.
• Computer skills – must be proficient in Excel, Word, Outlook, and Power Point.
• Experience working within a manufacturing environment.
• Oracle experience is advantageous.

Requirements

• Ability to read and comprehend instructions.
• Ability to communicate clearly with others in a professional and courteous manner.
• How to prioritize multiple tasks.
• Works with others on projects and provides guidance.

Benefits

• Competitive salaries.
• Generous benefits package, including health/dental/vision/life/disability.
• PTO.
• 401K plan with employer match.
• Employee Stock Purchase Program (ESPP).
• Health & wellness initiatives.
• Collaborative working environment with resources and state-of-the-art tools & equipment.
• Welcoming, inclusive corporate culture where individuals are recognized for their contributions.