[Hiring] Customer Support Agent @Chapters

Role Description

We are looking for a Customer Support Agent.

• Help resolve user inquiries and issues;
• Communicate with users both in writing through support tickets and verbally via calls;
• Interact with English-speaking users from all over the world;
• Contribute to product improvement by escalating issues to the relevant teams.

Qualifications

• Upper-Intermediate / Advanced English (B2+), both spoken and written;
• Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM;
• Ability to quickly adapt and learn new processes;
• Stress resilience;
• Strong communication skills, including the ability to handle user objections;
• Empathy and a customer-oriented mindset;
• Interest in emotional and behavioral well-being topics;
• Readiness for long-term cooperation.

Benefits

• Fully remote work format. You can work from anywhere in Ukraine or worldwide;
• 18 days of paid vacation per year;
• Unlimited sick leave with a doctor’s certificate;
• Medical insurance;
• Flexible shift-based work schedule;
• Guaranteed 1-hour breaks during every shift;
• Bonuses for achieving goals and KPIs.

Company Description

Chapters is a multi-product tech company that spots big consumer problems and builds products that become part of everyday life for millions. Our goal is to build one of the world’s leading consumer tech companies, and the next generation of leaders who’ll build global businesses.

• Culture of Curiosity: no playbook? Good. We dig deeper until we find what actually moves the business.
• Growth through Impact: ready for more? Take it. The value you bring defines how far you go, from your first role to launching and leading a new product.
• Trust and Ownership: the freedom to act and make decisions, with full ownership of the outcome.
• Expert Community: level up faster, working with global partners and people who raise the bar.
• Sport & Clubs: sport sections and professional clubs for sharing expertise, so there’s always a place to recharge and grow.
• Space for Ambition: offices in Kyiv, Lviv and Warsaw, built to keep your energy and focus high.
• Support During the War: we provide conditions for stable work and contribute to Ukraine’s recovery together.