[Hiring] Customer Support Agent @The Happy Customers

Role Description

As a Customer Support Agent, you will help companies deliver excellent customer experiences by assisting their customers through multiple communication channels. This is a fully remote role suited for individuals who enjoy helping customers and communicating across different languages and cultures.

• Provide customer support via email, chat, and phone (inbound & outbound)
• Respond to customer inquiries in a professional and timely manner
• Assist customers with questions, troubleshooting, and issue resolution
• Escalate complex issues to the appropriate team when necessary
• Maintain accurate records in customer support systems
• Contribute to improving overall customer experience

Qualifications

• Based in Germany with valid work authorization
• Basic to good English communication skills
• At least one EU language, such as:
  • German
  • French
  • Spanish
  • Italian
  • Dutch
  • Portuguese
  • Nordic languages
  • Other European languages
• 1–3 years of customer support experience preferred
• Comfortable communicating with customers via phone, email, and chat
• Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus
• Ability to work independently in a remote environment

Requirements

• Support assignments may vary depending on project demand:
• 10–20 hours per week
• Up to 40 hours per week for larger projects (team-based support)
• Projects often begin with a short pilot period, with the possibility of extended collaboration depending on client needs.
• As we are building a talent pool, we will contact candidates when projects matching their language skills and availability become available.

Benefits

• Fully remote work within Germany
• Flexible working hours depending on project assignments
• Opportunity to work with international companies and multilingual teams
• Exposure to AI-enhanced customer support environments
• Opportunity to gain experience in a growing customer experience startup
• Possibility of longer-term collaboration based on project availability

Company Description

The Happy Customers, based in Berlin, specializes in customer support and experience services for businesses across Germany and Europe. We deliver professional, multilingual, and GDPR-compliant support through channels like voice, email, chat, social media, and ticket systems. Our flexible, scalable services are tailored for startups, SMEs, and Mittelstand companies, offering features like SLA-driven quality governance and a 14-day live support pilot. Distinguished by our EU-based operations and founder-led compliance, we help clients enhance their customer service without the challenges of managing in-house teams.