[Hiring] Customer Support Agent @TripleTen

Role Description

This role involves providing support to students in their learning journey as a Customer Support Agent.

• Provide timely and high-quality assistance via chat and email, ensuring students receive clear answers to their administrative and technical questions.
• Accompany students through their bootcamp milestones, collaborating closely with the Student Experience team to resolve complex issues.
• Work with high volumes of student data and feedback, structuring it within our internal systems to help improve the overall learning experience.
• Identify and triage platform issues, escalating critical bugs to the technical team when necessary.
• Actively participate in team stand-ups and contribute to the internal Knowledge Base to help fellow agents stay updated.

Qualifications

• Advanced level of English (C1) with excellent written communication skills.
• A genuine passion for helping others succeed and the ability to maintain empathy in a fast-paced environment.
• Strong self-organization and the ability to multitask across different tools and student inquiries.
• A deep interest in the tech industry and online services.
• A general understanding of the IT industry and familiarity with programming languages (HTML, CSS, JavaScript, Python) is a significant advantage.

Requirements

• Full-time and remote position.
• Compensation: $1,000 – $1,100 per month.
• Shift Schedule: 2/2 shifts, 9:00 AM – 9:00 PM CET / 03:00 AM - 03:00 PM EST (Adjusted with DST)
• We use modern tools like Jira, Notion, Zoom, and Zendesk to keep our remote teamwork seamless.
• Join a diverse, close-knit team spread across the US, LATAM, Europe, and beyond.
• Your efforts directly influence the success rates of students finding jobs post-graduation.

Benefits

• At this time, we are unable to offer H-1B, L-1A/B sponsorship opportunities.
• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
• TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.