[Hiring] Customer Support Advocate @Wonolo

Role Description

We are looking for a Customer Support Advocate to work with Wonolo’s Wonoloer Operations team. You will provide a welcoming and professional customer support experience to our users whether through email, chat, or phone call.

What you'll do:

• Become an expert with our applications.
• Learn our product from a functional perspective.
• Help our customers with their questions and address their problems and concerns.

Qualifications

• Proactive and hardworking attitude.
• Open to giving and receiving feedback.
• Positive mindset to work with the team to meet daily goals.
• Dedication to addressing customer concerns and meeting deadlines.
• Ability to attend training and nesting (30-day trial) schedule.
• Willingness to render at least 40 hours of work per week after the trial period.

Requirements

• Quiet working environment with minimum distraction.
• Noise-reduction headset.
• Fully functioning computer/laptop.
• Internet connection of at least 15 mbps with backup.
• Attend online training and nesting to become knowledgeable on Wonolo’s platform.
• Pass the four-week Nesting/Probation period and meet key performance indicators (KPIs).

Benefits

• The opportunity for growth in a mission-driven and well-funded start-up.
• Health insurance for the principal member including dental and vision.
• Company laptop.
• Paid time off, Holiday pay, and Unpaid time off.
• Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo.
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses.
• Ability to work from anywhere in the Philippines.
• Team outings, happy hours, company off-sites, and more!