[Hiring] Customer Support Advocate @Taskrabbit

Role Description

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.

What You'll Work On

• Customer Obsessed:
  • Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
  • Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
  • Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.
• Insight/Metrics Driven:
  • Understand customer needs and preferences through direct interactions and feedback.
  • Use feedback to make informed decisions aimed at improving customer satisfaction.
  • Spot trends in customer inquiries and behavior to better anticipate their needs.
  • Regularly assess and adapt your approach to ensure a positive customer experience.
• Trusted Resource:
  • Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
  • Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
  • Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

Qualifications

• Minimum of 1 year of experience in a customer service role.
• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
• Empathetic communication skills, with the ability to connect with customers on a personal level.
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
• Detail-oriented mindset with a commitment to delivering top-notch service.
• Fluency in English is required.

Compensation & Benefits

• Total compensation consists of base pay + bonus + benefits + perks.
• The annual gross pay for this position is 92,000 PLN (base pay only).
• Taskrabbit is a Hybrid Company.
• Employer-paid health insurance and a 401k match with immediate vesting for US-based employees.
• Generous and flexible time off with 2 company-wide closure weeks.
• Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.
• Benefits vary by country of employment.

Company Description

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories.