[Hiring] Customer Support Advisor @Office Depot

Role Description

The Customer Support Advisor is responsible for resolving problems and providing proactive recommendations for products, services, and solutions to address customer or sales representative issues. This role has a remote work designation unless otherwise required by customer contract/needs.

• Resolve problems and proactively recommend the right products, services, and solutions to resolve customer or sales representative issues.
• Take appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative.
• Assist with any additional service area based on business needs or perform special projects as needed.
• Answer inbound email contacts from customers.
• Assist customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays, and other service inquiries.
• Answer inbound chat contacts from sales representatives.
• Assist sales representatives with inquiries related to ordering, products, services, returns or exchanges, delivery delays, or other service inquiries.
• Document and report any errors in pricing, product descriptions, unit of measure, product availability, or other service opportunities that do not meet company standards and escalate critical issues.
• Other duties and responsibilities as assigned.

Qualifications

• High School diploma or equivalent; Bachelor's in Customer Service, Marketing preferred.
• Minimum 1-3 years of experience in Sales Support, Sales Operations, or related field.
• Excellent verbal and written communication skills.
• Ability to work as a team player.
• Time Management skills, ability to multi-task.
• Organizational skills.
• Good customer negotiation skills.
• Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action.
• Excellent communication in English (written and verbal) and interpersonal skills.
• Strong customer service orientation.
• Self-Starter Analytical.
• Able to succeed in an ambiguous environment.

Benefits

• Competitive salaries.
• Benefits package, which includes a 401(k) and more.
• Opportunities to move and grow within the organization.

Company Description

The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence.

• Includes world-class supply chain and distribution operations.
• Dedicated sales professionals.
• B2B digital procurement solution.
• Network of Office Depot and OfficeMax retail stores.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline

The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law.