[Hiring] Customer Support @Emapta

Role Description

Build International Patient Confidence Through Korea's Personalized Medical Travel Experiences. Bring your VIP service expertise to the world of Korean medical tourism. As a Customer Support professional, help create reassuring, personalized experiences for international healthcare clients. Contribute to a South Korean medical concierge business that connects overseas visitors with trusted clinic partners. Through Emapta, expand your global industry exposure, strengthen specialized service expertise, and grow alongside top 1% talent worldwide.

Qualifications

• 1 to 3 years of experience in customer support, client coordination, concierge services, hospitality, travel, or healthcare-related roles.
• Excellent written English communication skills, with a professional and courteous tone appropriate for VIP clients.
• Strong organizational and scheduling skills, with the ability to manage multiple client conversations and bookings simultaneously.
• Proficiency in WhatsApp for Business, translation tools such as ChatGPT, and basic office applications.
• Proven ability to handle confidential and sensitive information with discretion.
• Willingness to work night shifts and rotating weekends.
• Reliable home internet connection and a quiet, dedicated workspace.

Requirements

• Experience in medical tourism, aesthetics, healthcare, luxury travel, or hospitality.
• Experience in providing personalized support to high-net-worth or high-profile clients.
• Experience working with North America-based clients.

Benefits

• Competitive salary package.
• Night differential pay to maximize your earnings.
• Permanent WFH arrangement.
• HMO coverage with one free dependent upon regularization.
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with a minimum of 6 months of company tenure).
• Unlimited upskilling through Emapta Academy courses.
• Free 24/7 access to our office gyms in Ortigas and Makati, with a complimentary physical fitness trainer.
• Exclusive Emapta Lifestyle perks, including hotel and restaurant discounts and more.
• Unlimited opportunities for employee referral incentives across the organization.
• Standard government and Emapta benefits.
• A total of 20 annual leave credits to use at your discretion, including 5 credits convertible to cash.
• Fun employee engagement activities.
• Mentorship and exposure to global leaders and teams.
• Career growth opportunities.
• Diverse and supportive work environment.

Your Daily Tasks

• Respond promptly to client inquiries via WhatsApp and maintain timely, professional communication throughout each client's journey.
• Schedule consultations with partner clinics and internal teams, and coordinate clinic appointments and follow-ups.
• Relay accurate information between clients and clinics, including treatment details, documents, and photographs.
• Use translation tools to communicate with Korean-speaking clinic staff and verify message clarity and accuracy.
• Coordinate travel arrangements for client visits as needed.
• Maintain complete and accurate client records, schedules, and conversation logs.
• Protect sensitive personal and medical information through strict confidentiality and compliance with data privacy requirements.
• Escalate urgent client concerns and issues to the appropriate team promptly.

What Success Looks Like

• Maintain consistently fast response times across all client communications.
• Ensure accurate appointment coordination with no missed bookings or follow-ups.
• Deliver positive client experiences and build lasting trust through professional, discreet service.