[Hiring] Customer Support @Skillsoft

Role Description

As a Customer Service Support at Skillsoft, you will join our dynamic team for the Benelux Region. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service, support and value throughout their journey with our company. Your goal will be to build strong relationships, drive customer satisfaction and help our clients achieve their desired outcomes using our products or services. Fluency in Dutch and Fluency in English is essential.

• Respond to customer inquiries via phone, email ensuring quick and effective resolutions
• Collaborate with internal teams to resolve technical or operational issues for the customer
• Understand customer goals and align our solutions to support their success
• Manage and resolve customer escalations with empathy and efficiency
• Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner
• Develop and maintain strong, long-lasting relationships with clients
• Track customer engagement and product usage to identify opportunities for improvement
• Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams
• Eager to develop and enhance customer service skills through hands-on experience and learning opportunities
• Highly adaptable and flexible, able to adjust quickly to new situations and challenges with a positive mindset
• Proven ability to thrive under pressure, maintaining focus and delivering quality results in fast-paced environments
• Strong problem-solving skills, with a keen ability to analyze situations and find effective, creative solutions
• Excellent written and verbal communication skills, able to convey information clearly and effectively to diverse audiences
• Highly results-oriented, consistently focused on achieving goals and delivering measurable outcomes

Qualifications

• Fluency in Dutch and fluency in English
• Education: MBO
• Minimum 1 to 2 years of experience in a customer-facing role
• Strong communication and interpersonal skills
• Problem-solving and conflict-resolution abilities
• Proficiency with CRM software and support tools
• Ability to manage multiple priorities and meet deadlines
• Analytical mindset with attention to detail

Company Description

Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners.