[Hiring] Customer Support @LawnStarter

Role Description

This is a fixed-term employment contract from February to September. The role may be extended or converted into a regular position depending on performance and business needs. Comprehensive training and continuous support will be provided. Our Remote Customer Service Representative position offers a great opportunity to join a supportive team focused on helping our customers and providers have a smooth, positive experience. You’ll handle calls, chats, emails, and callbacks while guiding users through app navigation, payments, scheduling, and service questions.

• Handle inbound calls, callback queues, chats, and email support.
• Manage 300+ weekly contacts (customer + provider support).
• Assist with app navigation, payments, scheduling, and service issues.
• Deliver high-quality service, meet performance expectations, and maintain policy compliance.
• Ensure strong communication, de-escalation, and issue resolution.

Work Schedule

• Operations run Monday–Friday, 6:00 AM–10:00 PM CST and Saturday–Sunday, 7:00 AM–6:00 PM CST.
• You will render a minimum of forty (40) hours of work per week or as may be required by the operational schedule.
• Schedules may rotate and will fall within the company’s hours of operation.
• Shift changes may be made depending on business requirements, with 1–2 weeks’ advance notice.
• The role may be placed under a Compressed Workweek (CWW) or rotating schedule in accordance with DOLE rules.
• Standard hours may exceed eight (8) hours/day when under an approved CWW without counting as overtime.
• Overtime, holiday pay, and rest-day premiums will follow Articles 87–90 of the Labor Code.

What We’re Looking For

• Strong empathy and active listening.
• Skilled in de-escalation and rapport building.
• Problem-solving ability using available tools.
• Reliable, adaptable, and consistent with schedules.
• Receptive to feedback and coaching.

Qualifications

• High school graduate; some college preferred.
• Excellent English communication.
• Minimum 1 year of BPO support experience for U.S. customers.
• Zendesk or CRM/VoIP knowledge is a plus.
• Comfortable with Google Suite.

Technical Requirements

• Desktop/laptop with camera (Core i5, 8GB RAM minimum), dual monitors preferred.
• Stable Ethernet connection (25 Mbps connection w/ 10 Mbps backup minimum requirement).
• Quiet workspace (PLDT or Converge preferred).

Benefits

• Base Salary: Php 38,200/month.
• Incentive Pay: Up to Php 115/hour (performance-based).
• Statutory benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay, taxes).
• DOLE-mandated holiday pay and night differential.
• Work in the comfort of your own home.