[Hiring] Customer Success Team Lead @Impact Brands, LLC

Role Description

Join us as a remote Customer Success Team Lead and let’s impact billions together!

• Oversee the daily operations of the Customer Success team, ensuring high service standards and strong customer retention.
• Provide support and guidance to team members.
• Monitor and track team attendance to ensure adequate coverage.
• Conduct one-on-one coaching sessions to enhance agent performance and skills.
• Assess and track agent efficiency on a daily, weekly, and monthly basis.
• Analyze customer feedback and support data to identify trends and implement improvements that increase customer satisfaction and retention.
• And other tasks.

Qualifications

• Proven experience in customer support, team management, or a similar role with a strong focus on customer satisfaction and retention.
• Strong communication and leadership skills.
• Ability to analyze data and identify trends for process improvement.
• Detail-oriented with excellent organizational and problem-solving abilities.

Requirements

• Remote work.
• More free time: Enjoy 15+ Working Days of Holidays to recharge and relax from work.
• Internet subsidy: To ensure seamless communication and access to remote work we will assist you with an additional budget for high-speed internet.
• Health and wellness budget: We value your well-being - investment in your health is not just encouraged but actively supported.
• Birthday Gift: Celebrate your special day with additional time-off.
• Team spirit: Enjoy regular team-building activities and engaging online events.
• Professional growth: Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.
• Volunteering: Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.
• Permanent contract: Enjoy stability with long-term growth opportunities.
• Global flatwork culture: The chance to influence the company right from the start and foster collaboration across borders.
• A whole bunch of other benefits.

Compensation

$750 per month