[Hiring] Customer Success Specialist II @Allegis Group

Role Description

The Customer Success Specialist II will play a pivotal role in ensuring the seamless onboarding and successful implementation for CareerCircle accounts. This position will manage a portfolio of existing client partners and accounts with a strong focus on portfolio expansion.

• Build and maintain strong relationships with clients, understanding their evolving needs and challenges.
• Provide continuous support, guidance, and stewardship.
• Responsible for the strategy of account growth, identifying pathways to service the accounts while expanding the portfolio.
• Act as a trusted advisor to executive stakeholders, aligning CareerCircle solutions to client business objectives.
• Requires a proactive, data-driven approach to identifying opportunities, mitigating risk, and shaping account strategy.
• Partner cross-functionally and lead the strategic growth plan.

Qualifications

• 5+ years of experience in customer success, account management, or business development, with a proven track record of growth and retention.
• Acts as a player/coach to business development team members.
• Contributes to a culture of accountability, strategic thinking, and continuous improvement.
• Serves as a resource for complex accounts, escalations, and strategic decision-making.

Requirements

• Proven track record of managing and growing a book of business, including renewals and expansion revenue.
• Strong business acumen with the ability to align solutions to client objectives and outcomes.
• Demonstrated ability to influence and build relationships with executive-level stakeholders.
• Advanced problem-solving skills with the ability to navigate complexity and ambiguity.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication and presentation skills, with experience leading executive-level discussions.
• High level of ownership and accountability for results.
• Ability to operate both strategically and tactically in a fast-paced environment.
• Proficiency in CRM systems (HubSpot preferred) and Microsoft Office tools.
• Strong level of attention to detail and accuracy of information.
• Strong interpersonal and communication skills with the ability to work with people at multiple levels.
• Proven ability to take ownership of tasks and aggressively drive towards concrete results.
• High level of proficiency in MS PowerPoint, MS Word, MS Excel & Hubspot.com.
• Flexibility, ability to work independently or with a team on multiple tasks as assigned.
• Must have excellent oral and written communication skills.
• Must have professional presentation skills and demeanor, accompanied by an exemplary code of ethics.
• Must be a self-starter.

Benefits

• Medical, dental & vision.
• Hospital plans.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents).
• Company paid Short and long-term disability.
• Health & Dependent Care Spending Accounts (HSA & DCFSA).
• Transportation benefits.
• Employee Assistance Program.
• Tuition Assistance.
• Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave).