[Hiring] Customer Success Specialist @Medtronic

Role Description

As the ACM Customer Success Specialist Western Europe, you will help redefine the customer experience by driving product availability through data-driven insights, cross-functional collaboration, and proactive supply chain management. Operating at the intersection of supply chain, sales, and customer success, you will anticipate challenges, optimize forecasts, and transform complexity into clear, timely communication. Partnering with the Customer Success Manager, you will contribute to innovative mid- and long-term initiatives that elevate services and shape the future customer journey within a fast-paced, diverse, and truly international environment.

• Monitor back-order and planning reports on a regular basis to proactively identify supply risks and opportunities.
• Analyse supply chain data and develop clear, actionable solutions to improve product availability and customer satisfaction.
• Collaborate closely with supply chain, sales, marketing and other internal and external stakeholders to ensure accurate forecasting and optimal stock levels.
• Actively participate in meetings with planners and country teams to stay aligned on potential supply issues and product allocation decisions.
• Provide timely and transparent information to the sales force, enabling effective customer communication and expectation management.
• Contribute to the success of New Product Introductions by partnering with the European Marketing team to ensure timely product availability across all European warehouses at market launch.
• Support the Customer Success Manager in mid- and long-term projects designed to enhance customer experience and services, with a strong focus on Customer Care and Service & Repair processes.
• Leverage innovation and AI-enabled tools to continuously improve reporting, data analysis, communication effectiveness, and the overall customer experience.

Qualifications

• Bachelor’s degree in management, Industrial management, Business, Life Sciences, or a related field.
• At least 1 or 2 years of experience in a similar role, preferably within the medical device industry.
• Basic knowledge of SAP and working knowledge of Microsoft Excel, including pivot tables.
• Proficiency in English (reading, conversation, and writing); additional European languages are a plus.
• Strong analytical, organizational, and project management skills with a focus on execution excellence.
• Excellent communication skills with a proven ability to collaborate and influence effectively in a cross-functional, matrixed environment.
• Ability to work independently in a remote environment, demonstrating strong ownership, accountability, and self-organization.

Benefits

• Competitive Salary and flexible Benefits Package.
• A commitment to our employees lives at the core of our values.
• A wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Pay range for various countries:
  • Belgium: 54,160.00 EUR - 81,240.00 EUR
  • France: 39,200.00 EUR - 58,800.00 EUR
  • Germany: 51,200.00 EUR - 76,800.00 EUR
  • Greece: 24,000.00 EUR - 36,000.00 EUR
  • Ireland: 38,160.00 EUR - 57,240.00 EUR
  • Italy: 33,440.00 EUR - 50,160.00 EUR
  • Netherlands: 43,200.00 EUR - 64,800.00 EUR
  • Portugal: 24,000.00 EUR - 36,000.00 EUR
  • Spain: 29,600.00 EUR - 44,400.00 EUR
  • United Kingdom: 35,200.00 GBP - 52,800.00 GBP