[Hiring] Customer Success Specialist @Mindly

Role Description

We are looking for a Customer Success Specialist to join our team and change the mental health industry together.

• Communicating with platform specialists via Intercom and helping resolve their requests
• Acting as a personal manager for specialists, supporting the growth of their practice on the platform
• Moderating specialist profiles to ensure they meet platform standards
• Guiding new specialists through onboarding
• Taking part in initiatives that help us grow and keep our users happy

Qualifications

• 1-3 years of experience in customer success, customer support or related spheres
• Hands-on experience with Intercom, Zendesk or any other CS management tool
• C1 level of English
• Fast learner who's eager to pick up new skills
• Strong attention to detail
• Able to stay calm and patient in tough situations
• Strong problem-solving skills and comfortable juggling multiple tasks at once

Requirements

• Remote-first, but ideally in the CET or EET time zone

Benefits

• 20 days of paid vacation
• Competitive salary
• Therapy on Mindly
• A strong team of A-players

Company Description

Mindly is an international product company — a marketplace for psychologists and their clients. We have over 1,000,000 clients in more than 40 countries worldwide, with a primary focus on Tier-1 markets. Mindly is one of the fastest-growing companies in the HealthTech sector globally. Our goal is to help people live healthy, happy, and fulfilling lives. We are growing extremely fast and are already profitable!