[Hiring] Customer Success Specialist @Bitwarden

Role Description

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. This role requires a self-starter with experience troubleshooting web and mobile technologies. You will become a Bitwarden product expert and handle common questions about using our products, troubleshoot technical issues, and ensure customer satisfaction.

This is an all remote team and we are looking for someone based in the EMEA region.

Responsibilities

• Function as a Subject-Matter Expert (SME) for Bitwarden and our suite of services.
• Expand skills in all Bitwarden applications and services in order to guide, train, and clearly describe the features and functionality to users and/or customers.
• Work with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future.
• Provide superb customer support.
• Assist with billing and account management.
• Collaborate with Sales, Marketing, Development, and Product associates.

Qualifications

• A passion for helping Bitwarden users.
• Excellent spoken and written English.
• Excellent problem-solving skills (you might not know all the answers, but you know how to find and communicate the solutions).
• A strong sense of empathy and the ability to advocate for others.
• Experience from a previous technical position (e.g. Systems Administrator, Quality Assurance Technician, Support Technician, Help Desk Technician, etc). If you don't have this experience but have equivalent education or demonstrable skills, we encourage you to apply.
• The ability and desire to work remotely.
• Familiarity with several of the following areas/technologies is preferred:
• Bitwarden
• Windows, macOS, and Linux
• iOS & Android
• Command-line interface (CLI)
• Docker
• GitHub
• Freshdesk
• HTML
• HTTP
• DNS
• TLS/SSL
• PKI

Requirements

• Screening call with Recruiting team
• Interview with Senior Customer Success Manager & CS Team Member
• Interview with VP of Customer Success
• Interview with Chief Customer Officer

Benefits

• Bitwarden’s user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• Bitwarden is dedicated to building an incredible team. Work remotely with motivated and innovative team members across the globe.
• Learn and grow. Take on new challenges with the support of your team.