[Hiring] Customer Success Specialist @Chapter

Role Description

The Customer Success Specialist is a communication-focused, client-facing role responsible for supporting clients throughout their renovation journey. This position serves as a key point of contact and helps ensure clients feel informed, supported, and taken care of at every stage of the project.

• Client feedback is actively collected, analyzed, and shared internally to improve systems, processes, and team training.
• Clear communication, follow-up, and attention to detail are essential to success in this role.
• Customer Success manages Chapter’s referral program by maintaining relationships with current and past clients, encouraging referrals, and helping generate new business.
• Successful referrals will directly reward this position.
• This role is ideal for someone who is naturally personable, confident speaking with clients, and takes pride in delivering a high-quality experience.

Qualifications

• 2+ years of experience in customer service, hospitality, or client-facing roles
• Fluent in English, with strong verbal and written communication skills
• Comfortable speaking with clients on the phone daily
• Organized, reliable, and detail-oriented
• Proactive mindset with strong follow-through

Requirements

• This is a remote role based in Latin America.
• This is a full-time role (40 hours/week).
• Working hours are aligned with US Eastern Time (EST), Monday through Friday.
• Candidates must have a reliable internet connection and a professional remote setup.

Benefits

• Exposure to high-end residential projects
• Direct collaboration with project managers, designers, and leadership
• Opportunity to grow responsibilities over time
• Performance-based rewards through referrals