[Hiring] Customer Success Specialist @Kaizo

Role Description

You’re proactive, strategic, and trusted. You don’t just manage accounts — you manage outcomes. You’re comfortable working with enterprise customers: complex stakeholders, high expectations, and very real consequences when things go wrong. You balance empathy with clarity and know when to lean in — and when to push back. You create momentum, build trust, and help customers see real value, fast.

To support this growth, you’ll support key Americas accounts, with a current focus on North America and South America. You'll ensure clients are onboarded successfully, adopt Kaizo deeply, and realize long-term value.

Kaizo is an AI-powered platform helping customer support teams work smarter, fairer, and faster. We’re building thoughtfully: scaling our customer base while keeping quality, trust, and outcomes front and centre.

• Own a portfolio of enterprise customers in North & South America
• Drive onboarding, adoption, value realization, and renewals
• Build trusted relationships with senior customer stakeholders
• Lead onboarding calls, enablement sessions, workshops, and QBRs
• Monitor account health, usage, and risk — and act early
• Act as the voice of the customer internally, influencing Product and CX
• Contribute to scalable success frameworks, QA standards, and playbooks
• Partner with Sales on handovers, renewals, and expansion opportunities

Qualifications

• 5+ years in Customer Success or Account Management roles
• Experience supporting enterprise customers in North & South America
• Previous experience within BPO organisations (strongly preferred)
• Confidence running executive-level conversations and QBRs
• Strong commercial awareness (retention, renewals, expansion)
• Fluent English & Spanish — written and spoken
• Product-led mindset with strong judgement
• Experience with CRMs and CS tools (Salesforce, HubSpot, Zendesk, etc.)
• Based in LATAM with strong alignment with EST business hours

Benefits

• Fast-moving, collaborative, and low-ego environment
• Clear communication — async-first, human always
• Focus on outcomes, not optics
• Opportunity to help shape how Customer Success scales at Kaizo

Interview Process

• Intro call with Gloria, Hiring Manager
• Assessment / Case Study
• Deep dive into your assessment
• Final call with Senior Management

Equal Opportunities at Kaizo

We believe great teams are built from diverse perspectives and experiences. At Kaizo, we’re committed to creating an inclusive workplace where everyone feels respected, supported, and able to do their best work — regardless of background, identity, or circumstance.