[Hiring] Customer Success Specialist @HireVue Inc

Role Description

The Customer Success Specialist is a newly created role built around a simple idea: our customers deserve a dedicated expert who teaches, engages, and advocates for them — proactively, not reactively. This is not a support or service delivery role. This person focuses on what comes after implementation:

• Driving adoption
• Deepening product value
• Building relationships that make customers genuinely successful long-term

This person will own our customer enablement function from the ground up, serve as a direct point of contact across our broader customer base, and support the strategic programs that keep our most important customer relationships strong. You will work directly with the Chief Evangelist and sit at the intersection of Customer Success, Solution Engineering, and Renewals. The customers you touch will know your name.

Qualifications

• 2–5 years of experience in a customer-facing role
• Energized by customer interaction
• Proactive by nature
• A builder, excited by the greenfield nature of this role
• Communicates with confidence and warmth
• Curious about the product
• Follows through on commitments
• Comfortable with ambiguity

Requirements

• Customer Success or Account Management with a passion for education, adoption, and proactive customer engagement
• Training, Enablement, or Instructional Design with a B2B SaaS orientation
• Customer-facing generalists who've operated as a high-trust, high-visibility partner
• Pre-sales or Solution Engineering professionals drawn to the post-sale world of value realization

Benefits

• Ownership of a function that doesn't exist today
• Direct access and visibility to enterprise customer strategy
• Build real relationships with recognized companies
• A mission worth showing up for, changing how organizations hire